Returns & Refunds – Zikra Collections.
We practice highly specialized and strict quality control measures to ensure that the product is up to our standards even at the time of delivery. In case you do happen to receive a product that has been damaged during transportation, or there is some manufacturing defect, such as, balancing, leveling, finish, paint, fabric, etc, please reach out to our customer support.
How do I cancel an item purchased on Zikra Collections website?
- Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at email@example.com, providing photographic evidence of the said issue. Damage & defect will be assessed in 72 hours, and a solution will be provided. If in the opinion of Zikra Collections, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Zikra Collection, to address the issue. Highlighting the issue in the POD (proof of delivery) with Damage Remarks is very important.
- Cancellation in case of a wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately at the time of delivery and mention the same on POD & report it to support at firstname.lastname@example.org.
Returns & Refund: If you are eligible for any refund, the same shall be given to you as per the following guidelines:
- All refunds process initiation shall be subject to pick up of all canceled items from your/customer’s premises.
- Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
- Refund will be initiated via NEFT, cash, or by the way payment was originally made.
- Depending on the orders, the processing charges might be deducted.
- Once your return claim is Accepted, Refunds will be processed within 48 Hours. Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account. For reverse pickups – Zikra Collections will pick up a product that you wish to return from your doorstep.
- Your complete satisfaction is our only goal! To make this hassle-free, we will also pick up the product free of cost from your home. All we ask is that the product is not used and is in the same condition as you received it.
Important Note: Once the product has been delivered to you, and after your inspections, you are requested to sign the POD (Proof of Delivery) as “NO Damage “. Once our delivery team has left your premises, Zikra Collections won’t be liable for any damage that occurs due to mishandling or rough usage. Any self-mishandled or damage issues reported after successful delivery and installation of the product, will not be considered as the company’s responsibility. In such circumstances, the customer is 100% accountable for these self-damages caused to the product and shall not receive any replacement or refund from the company. As well any damage on inspection if found due to rigid use or mishandling will overpass the criteria of refund/replacement or compensations.