Returns & Refunds
We practice highly specialized and strict quality control measures to ensure that the product is up to our standards even at the time of delivery. In case you do happen to receive a product that has been damaged during transportation, or there is some manufacturing defect, such as, balancing, leveling, finish, paint, fabric, etc, please reach out to our customer support.
How do I Cancel an item purchased on Zikra Collections website?
1. Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at email@example.com, with providing photographic evidence of the said issue. Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Zikra Collections, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Zikra Collection, to address the issue. Highlighting the issue in the POD (proof of delivery) with a Damage Remarks is very important.
2. Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately at the time of delivery and mention the same on POD & report it to support at firstname.lastname@example.org.
Returns & Refund: If you are eligible for any refund, the same shall be given to you as per the following guidelines:
- All refunds process initiation shall be subject to pick up of all cancelled items from your/customer’s premises.
- Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
- Refund will be initiated via NEFT, cash or by the way payment was originally made.
- Depending on the orders, the processing charges might be deducted.
3. Once your return claim is Accepted, Refunds will be processed within 48 Hours. Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account. For reverse pickups – Zikra Collections will pick up product that you wish to return from your doorstep.
4. Your complete satisfaction is our only goal! In order to make this absolutely hassle free, we will also pick up the product free of cost from your home. All we ask is that the product is not used and is in the same condition as you received it